Refund Policy Details
At Gracious Freelance, we strive to deliver high-quality services that meet our clients' expectations. However, if you are not satisfied with our services, we offer a refund policy as outlined below. 1. Eligibility for Refunds You may request a refund under the following conditions: The service was not delivered within the agreed timeframe. The final work does not match the agreed-upon scope. Technical issues or errors caused by us prevent service completion. Refunds are not applicable under the following conditions: If the service has been fully delivered and accepted. If you fail to provide necessary materials or responses needed for project completion. If dissatisfaction is due to a change of mind after work has commenced. 2. Refund Request Process To request a refund, follow these steps: Contact Us – Send an email to gahgraciousnjekeh@gmail.com within 7 days of service delivery. Provide Details – Include your name, order details, reason for refund, and any supporting evidence. Review & Decision – Our team will review your request within 5 business days and determine eligibility. 3. Refund Approval & Processing If your refund is approved, the amount will be refunded via the original payment method within 7-10 business days. If your refund is denied, we will provide a clear explanation. Partial refunds may be granted based on work completed. 4. Late or Missing Refunds If you have not received your refund after 10 business days, please check with your payment provider. If issues persist, contact us at contact@graciousfreelance.com. 5. Modifications to the Refund Policy We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. 6. Contact Us If you have any concerns about our refund policy, please reach out: 📧 Email: gahgraciousnjekeh@gmail.com